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Red Rose Naturals complaints

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11250 Old St. Augustine Road Suite 15-212
Jacksonville , FL 32257 | Get Directions

(904) 701-3676

http://www.redrosenaturals.com

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Total Amount in Dispute:
$26.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Red Rose Naturals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Red Rose Naturals

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9/12/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $26.00 Amount Settled: $0.00

Customer Complaint

8/24/2023

I purchased 3 items on the Company's website. They inquired my birthday and I told them the date. Red Rose Naturals Company honored me $5 discount code. I went the website and purchased 2 Tumeric cleansers and one African soap. I received an emailed message stating that my box was delivered on 09/10/2022. I went outside, walked through the park by my building and discovered my box was in the park opened. The items were stolen and the that was in the box was the order slip. I immediately emailed Red Rose Naturals Company on 09/12/2022, about my stolen box. RedRose Naturals emailed me on 09/13/2022 about filing a police report. I informed the Company that I didn't file a police report. I then forwarded the images to Red Rose Naturals. Red Rose Naturals Company never offered me replacements for the items stolen nor refunded my money back to my credit card. Red Rose Naturals ignored my issue., which isn't good . I used my credit card to purchase the items on Red Rose Naturals Company's website. Resolution Sought I am seeking a refund back to my charge card.

Company Response

8/25/2023

8-25-23 We appreciate your feedback and the time you've taken to report your September 2022 experience with Red Rose Naturals Company. At Red Rose Naturals Company, we take pride in our reputation for integrity and truly caring about our customers. First and foremost, we want to assure you that we have reviewed your case thoroughly, and we understand your frustration regarding the unfortunate incident with your order. We sincerely apologize for any inconvenience this has caused you. The statement you provided explained a specific aspect,this is the most important part of this matter, and that it includes your package arriving and later being dismantled and stolen at your local park. It was stated here “I immediately emailed Red Rose Naturals Company on 09/12/2022, about my stolen box. RedRose Naturals emailed me on 09/13/2022 about filing a police report. I informed the Company that I didn't file a police report.” Please note, In such situations, it's important to emphasize that filing a police report is the standard procedure for addressing theft incidents, even in public areas. September 2022, We offered you a discount code as a gesture of goodwill to alleviate the inconvenience you've experienced upon learning of the situation. You accepted the offer but continued to misunderstand the company’s policy and processes. However do the continuous misunderstanding and unresolvable differences, we explained that your January 2023 order was cancelled. Please note that our company does not handle theft cases that occur at parks or inside homes. We have responded to your inquiries and provided guidance on how to proceed multiple times. We value your business and aim to provide the best customer service possible. We understand that this situation has been challenging for you, and we regret any inconvenience you've experienced. Thank you for choosing Red Rose Naturals Company, and we appreciate your understanding. Your satisfaction is essential to us. Sincerely, Customer Service Team Red Rose Naturals Company

Customer Rebuttal

8/30/2023

I am jus seeking a refund and nothing else from the Company. Thank you for your concern.

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