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Redbox complaints

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One Tower Lane, Suite 900
Oakbrook Terrace, IL 60181 | Get Directions

(866) 733-2693

http://www.redbox.com

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Total Amount in Dispute:
$93.00

Total Amount Settled:
$0.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

6 complaints against Redbox closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

6 complaints against Redbox

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1/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25.00 Amount Settled: $0.00

Customer Complaint

1/3/2024

Red Box keeps charging my cards for movies I have not gotten. I have requested them to stop charging and reimburse what they took. And tried to contact via phone and email and no response back. They just keep taking money. I even removed my cards and they still charge them. Resolution Sought Reimbursement of money took without authorization and neglect. And this might be to more than myself. To anyone else they have done this too.

8/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4.77 Amount Settled: $0.00

Customer Complaint

8/3/2023

I rented 2 movies from redbox on July 23, 2023. It's was rent get one free deal. We'll I got them both and they are trying to charge me for 2 dvd rentals and an extra night. Well I rented a movie call anibo and what was supposed to be super Mario Brothers and instead of super Mario Brothers it was a looney toons movie. I am highly aggravated and irrited about this so they charge me for an extra night when the movie was not the right one. I need help to get my money back from the wrong movie as they charges me 3.99 when the movie was supposed to be 2.53 and they are trying to take off more. The woman I talked to is Selena and the verification code 4771637275. Thank you for your time take care and stay safe. Resolution Sought Refund my money and to be better customer oriented.

Company Response

8/7/2023

Kelly - You were provided 2 1-night promotional codes (value of $4.50) for the problem that was experienced when you contacted our Customer Care Center on 7/31. Thanks, Matt

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