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Redefine Day Spa complaints

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7685 Hacks Cross Road
Olive Branch, MS 38654 | Get Directions

(601) 540-1149

http://www.redefinedeyesdayspa...

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Redefine Day Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Redefine Day Spa

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12/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

11/19/2021

I went to get my lashes done. They came off on one eye one next day. I unboxed her, she opened my inbox and didn't respond. The next day I called her she told me she will get with the lady who do her appointments. Which she is the only one working, (giving me the run around) Never heard back, a whole month rolled bye so I called my bank, the bank could not help me sense i singed for the payment, then she called me I told her I spoke talked to my bank she got mad and told me I have to talk to her lawyer. She was very unprofessional and scammed me out of my money. She has a policy that said if your lashes mess up within 3 days she would fix it. She is running a scam. Resolution Sought Refund my money because she do bad business.

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