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Redline Motor complaints

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6955 Winchester Ave
Inwood, WV 25428 | Get Directions

(202) 790-3246

http://www.redlinepreowned.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Redline Motor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Redline Motor

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5/23/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

5/1/2024

Awful had too replace the wiper arms wiper motor the calibers the struts or shocks the brakes the tires do too dry rotted the brakes and the strut shocks and everything was completely rusted and the whole frame is rusted and even the engine and now has transmission problems everything was rusted and both shocks broke do too rust when replacing the tires. Resolution Sought So I would like all my down payment back plus what I put in the vehicle.

Company Response

5/10/2024

May 10, 2024 ?????????By: Upload Consumer Business Alliance RE: Complaint 2013 Chevy Avalanche To whom it may concern: ?In response to the above captioned complaint, I can say that REDLINE PREOWNED followed West Virginia law and the customer is not entitled to the relief he is seeking. The vehicle at issue was sold to Mr. Hutton on March 1, 2024. At the time of the sale the vehicle had over 170,000 miles on it and had passed a full West Virginia vehicle inspection and was road ready and safe. The vehicle was more than 11 years old and had the type of wear and tear that is consistent with an 11-year-old vehicle. ?The consumer had the vehicle in his possession for over 2 months before any problems were reported. There is no way to know what he did was done to that vehicle in those two months. As with any used vehicle, with high milage, transmission problems sometimes arise. When we sold the vehicle, we were not aware of any transmission issue and thought the vehicle was in good working order. We still do not have any documentation that the transmission is an issue. ?In conclusion we followed all relevant laws when selling this vehicle, the make, type and mileage of the vehicle are all the sort of thing a buyer should consider when purchasing vehicle. If you require any other information, please do not hesitate to ask. ????????Thank you, ?????????/S/ ????????Redline Preowned

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