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Reedman Toll complaints

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140 Old York Road
Jenkintown, PA 19046 | Get Directions

(215) 690-3770

http://www.reedmantollcdjrjenk...

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Total Amount in Dispute:
$710.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Reedman Toll closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Reedman Toll

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9/24/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $709.67 Amount Settled: $0.00

Customer Complaint

8/23/2023

My air conditioning was blowing hot air. Went to company above was told it was fixed. A month later the rep from the company told us it was a temporary fix and we are going to have to pay again to have the car fixed. When that was not explained clearly the first time. The first time we was just asking for an estimate and they come back about an hour later and said the cost was $709.67 . Without asking if that was ok and we thought that if we do not paid it would could not get our car back. Now the ac is not working again and we should not have to pay again. Please help. Thank you! Resolution Sought Please just fix our car or return part of the money so we can get our car fixed.

Company Response

9/7/2023

The vehicle arrived on 7-14-2023 with no freon in the system the system was charged with freon and I added no leaks were detected at the time the vehicle returned on 8-21-23 low on freon so the system was recharged and additional dye was added and no leaks were detected again the additional $700 charge for this charging of the system was done at no charge to the customer. This freon is very difficult to detect so dye must be used it is our professional opinion that there is a leak and we added a large amount of dye so when the vehicle returns we will be able to determine what component is leaking

Customer Rebuttal

9/7/2023

We did receive service with no charge however we felt that was the responsible thing to do upon paying for a service that was never fixed for me to return for same service. When getting that service on 8/21/2023 putting dye in system twice and adding freon which already happened on 7/14 they stated you should be good we will see what happens. Which isn't a good response from a qualified jeep dealer. I don't won't to pay again for the same service that was supposed to be fixed on 7/21.

Company Final Response

9/21/2023

Company states: Freon does not evaporate and should not leak out of a sealed system therefore if there is a leak, we should be able to detect it based on the amount of dye we put in. These vehicles and their freon are very difficult to detect. If the AC system starts to blow warm air again then we can look at it and try to determine which components are leaking and perform the repairs.

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