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Reef Parking complaints

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514 SW 6th Avenue
Portland , OR 97204 | Get Directions

(503) 221-1666

http://www.citycenterparking.c...

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Reef Parking closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Reef Parking

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7/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

6/20/2023

I have been charged multiple times throughout the day from a "pay once for the whole day" parking for MONTHS. I have emailed and called multiple people with Reef company *with proof* of the multiple charges yet have not been refunded nor has the problem ceased. They clearly have access so my card number and license plate number despite it "expiring" after the desired/intended payment is complete. Resolution Sought Refund my $150+ GUARANTEE that this stops happening to anyone who parks here, myself included.

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