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Reform Renovation complaints

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PO Box 1133
Salida, CA 95368 | Get Directions

(209) 505-2529

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Total Amount in Dispute:
$2,900.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Reform Renovation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Reform Renovation

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4/23/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

2/27/2023

By threat of delay of a project, Gustavo Ochoa coerced us into signing a change order where the scope of some plumbing work was reduced and refused to negotiate or disclose his real costs. The contract includes the language "If the Customer and Contractor cannot agree to a change in the Contract Price, the Customer shall pay the Contractor its actual cost plus reasonable overhead and profit" yet Mr. Ochoa made clear that without the change order being signed, he would not proceed to complete the plumbing portion of the task. ("There's a change order do to removal of a sink I re assess what the cost will be it is your right to accept or decline for the change. I spoke to my legal team and several contractors and that's how it works.", "Correct so I can't start work till you agree or sign if you don't then I can't continue.", "I give you price your right to agree or not..like I said if you don't agree then you can do it your self "). Note, this is about a reduction in the amount of work, so he was at no risk of loss. After repeated requests from us, he refuses to disclose his costs or his overhead or to discuss any pricing but his fixed figure. We proposed what we thought would be a reasonable amount (as we estimated the scope of the reduction in work), but Mr Ochoa refused to address this. This is the second instance of this from Mr Ochoa as he used exactly the same tactic to get a change order for electrical work where it appears that he double dipped for some other work. Resolution Sought We would like Mr Ochoa (as Reform Renovations) to live up to the letter of the contract with regards to change orders and either negotiate in good faith or live up to the terms of his contract and accept the terms "If the Customer and Contractor cannot agree to a change in the Contract Price, the Customer shall pay the Contractor its actual cost plus reasonable overhead and profit" . Yes, I know I should not have signed the change order now, but it seems a consumer complaint is still proper.

Company Response

4/13/2023

The job has been fininalized passed all inspections customer paid in full and they are happy with the work we also signed the final cslb form.

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