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Refresh Painting complaints

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268 Gilliam Court
Locust Grove, GA 30248-7023 | Get Directions

(678) 525-1664

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Refresh Painting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Refresh Painting

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12/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

11/8/2021

I was having the outside of my home painted I was given a quote of 2500 for materials and labor the home was pressure washed replacement boards a tree branch removal here in Georgia at that time at the middle of October it was raining so outside works. I was told by the contractor that he needed extra funds for supplies that he had bought plus labor so I have a receipt of a $300 cash with receipt and they are after that was paid in full of $1300 still no outside work has been finished as of this day on my calendar I have a no call no show no work in the name of this company is refresh painting. The owner is Anthony McKenzie phone number 678-525-1664 and today is November Six 2021 Resolution Sought To finish the job that I have fully paid for

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