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Regal Technologies, LLC dba Sweepslots complaints

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16192 Coastal Hwy
Lewes, DE 19958 | Get Directions

https://www.sweepslots.com/

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Total Amount in Dispute:
$530.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Regal Technologies, LLC dba Sweepslots closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Regal Technologies, LLC dba Sweepslots

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2/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $530.00 Amount Settled: $0.00

Customer Complaint

12/22/2023

On 11/18/23 I signed up and began making deposits to play games on Sweepslots.com. At first I had no issues and I was enjoying the platform. Two days into playing I started getting kicked off during while playing the slots and that night it went on for hours, every 5 minutes it would happen. It went on a few days so I contacted customer support. I had asked for a do-over for my last deposit of $50. They told me no, they weren't responsible, so I let it go. I had $200 in my account that I had won so I decided to cash out. After 3 days and still no deposit I logged on and saw that my money was still sitting in my game account. I contacted customer support and they told me I had verify my account again , which it did not make sense but I did it. I then decided to play some more and I started noticing that it seemed like my money wasn't adding up correctly but it was hard to tell and I figured how could I prove it anyway. Over the next few days of playing it became more noticeable so I started to take a video recording as I played. My first recording of 20-30 minutes of me playing you could actually see that the game was glitching and only when it came to adding money and never subtracting. I had a little over $100 I could of cashed out but I wanted a refund due to breaching their own contract. I was told no and my account was suspended due to a glitch in their system it had made me a second account. Resolution Sought I would like my money back from the deposits I made due to the inconvenience, the lies I was told, and above all their faulty system.

Company Response

2/2/2024

The user firstly claimed that her daughter made the account and used her cards to make the purchases without her knowledge therefore she required a refund but it was dismissed as the purchases were 3D Secure as well as the user identified her account using a third-party software ID Comply, which was not possible for a 14-year-old child. Later the user started to claim that she is facing several glitches while playing the games for which she was compensated highly. The user kept on threatening us about filing chargebacks on her deposits. The user played all her coins along with the bonus coins our team compensated her with. The claim that she verified with our new software PLAID is false she never completed her verification when asked again. All the proofs have been attached in the file 299318.

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