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Regency Property Management complaints

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331 West Shields Avenue
Fresno, CA 93705 | Get Directions

(559) 221-3170

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Total Amount in Dispute:
$79.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Regency Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Regency Property Management

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6/20/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $79.00 Amount Settled: $0.00

Customer Complaint

5/24/2023

The place I reside has just been purchased by a new owner and regency property management is now running the property and they failed to give us our California climate control rebate from PG&E which we get twice a year we've asked for it and we get nowhere I've never owed a pervious balance on anything and on my rent receipt it says my previous balance is $38 and some odd cents well when I went over the paperwork and looked their bookkeeper has used my PG&E bill which I paid in full is the 38 somethng and made it my previous balance I don't understand that and they have no explanation on how I or anybody else has previous balance give me what I have coming back to me. Resolution Sought What I woould appreciate is my climate control credit and my balance credit on my bill zeroed.

Company Response

6/8/2023

Company states: The resident does not show a balance of 38.00 at any point. I obtained PG&E bill with climate control credit and applied that credit to all tenants in May. (I have issued BCA a copy of the ledger for this tenant.) The ledger reflects balance and climate control credit. I have also issued BCA a copy of the statement the tanant received showing previous balance zero and the climate control credit.

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