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Regional Finance complaints

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5062 Peters Creek Pkwy Unit D
Winston-Salem, NC 27127 | Get Directions

(336) 771-1029

https://branches.regionalfinan...

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Total Amount in Dispute:
$103.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Regional Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Regional Finance

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10/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $103.00 Amount Settled: $0.00

Customer Complaint

10/3/2023

Payed off loan charged 103.00 to much. Resolution Sought Resolve the refund.

9/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

I borrowed 2500 dollars from them in 2020 paying back 134 a month if late they charge me 12.00 a day late fees I have paid back 3500 dollars I have my receipts they are saying I still owe about 2300 how's that when I only borrowed 2500 need help. Resolution Sought Help me with this matter I am on a fixed income I can't continue to pay this I will never get it paid off with these high interest rates.

Company Response

8/30/2023

Company states; At Regional, we truly value our customers' satisfaction and will work toward the resolution of any issues. In Ms. Joyner's complaint, she stated that she originally borrowed $2500.00 in 2020 and has been paying at least $134 plus late fees monthly since then. She claimed that she has paid $3500 so far and that she still must pay $2300 according to Regional. In her complaint she questions the validity of this amount. According to Regional's review Ms. Joyner has opened three accounts with Regional. The first account, ending in 9623, was opened on April 15, 2021 and was paid off on May 24th, 2021. The second account, ending 3599, was opened on August 11, 2021 and was refinanced on 4/27/222 into the third loan, ending 8894. During the closing process, branch personnel reviewed Ms. Joyner the loan amount, payment amount, term and available insurance products. Ms. Joyner agreed to the terms of the loan as presented, at which time she executed the loan application, loan contract, insurance PIC List and insurance application. Please see the enclosure (upon request) for a history of payments made for the current open account. To receive assistance discussing all repayment options, Ms. Joyner can call her local branch at 336.354.4930. We appreciate Ms. Joyner's business and would like to thank her for choosing Regional for her financial needs. Sincerely, Compliance Manager

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