Find a reputable business?

Complaints and Resolutions

Regional Finance complaints

Read Complaints File Complaint View Full Report

920 Highway 72 E
Athens , AL 35611 | Get Directions

(256) 233-1381

http://www.regionalfinance.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Regional Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Regional Finance

Sort by

6/14/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

5/4/2022

I took out an extremely high loan I was told it was 30 interest after 2 years of paying $250 a month never late never missing a payment. I am being charged 150 interest on this loan. Resolution Sought Cancel the remainder of my loan.

Company Response

6/2/2022

I am writing in response to the complaint submitted by Mr. Ferrazas dated May 4, 2022. Regional Finance Corporation of Alabama, LLC ("Regional") appreciates the opportunity to address your concerns. At Regional, we truly value our customers' satisfaction and will work toward the resolution of any issues. In his complaint, Mr. Ferrazas states he originated a loan with an interest rate of 30.00 percent, a monthly payment of $250.00 and a term of two years. Mr. Ferrazas further states that Regional is now charging him an interest rate of 150.00 percent and that he has never missed a payment. As a result, Mr. Ferrazas is requesting that Regional cancel the balance remaining on the loan. Regional's records indicate that Mr. Ferrazas originated a loan in the amount of $11,992.80 on January 23, 2020. (Copy of loan contract & notice terms provided to BCA for review), which include an annual percentage rate "APR" of 35.70 with a monthly payment of $249.85 for a term of 48 months. During the life of the loan, the APR has not changed. Also payment history provided to BCA for review, associated with the account in question, which indicates that late fees have been assessed to the account in question. Should Mr. Ferrazas have any further questions regarding the servicing of his loan, he may contact the branch directly at (256) 233-1381. Regional now considers this matter closed.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile