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Regional Finance complaints

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632 Boll Weevil Circle
Enterprise, AL 36330 | Get Directions

(334) 446-3032

http://www.regionalfinance.com

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Total Amount in Dispute:
$5,600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Regional Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Regional Finance

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7/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,600.00 Amount Settled: $0.00

Customer Complaint

6/14/2022

I had not paid Regional Finance in 3 months because I was on FMLA. I had not spoken to anyone in that office although they did continue to call. I had one correspondence between us through a text message that I explain I was on FMLA. In February I had asked them to delete my bank card information from their files because someone had went into my account and taking the money out for my bill without my consent. NOW AGAIN ALTHOUGH I HAVE NOT SPOKEN WITH ANYONE THIS MONTH someone from that office has went into my account and taking the money out to pay that bill. When I discovered it I explained to the bank that I DID NOT AUTHORIZE this payment and if they would block Regional Finance from being able to extract any more money from my account without my authorization AGAIN THIS WAS WITHOUT MY AUTHORIZATION. Can that even be legal Resolution Sought I believe this is illegal . I know it was not authorized I absolutely owe the money but they can't just TAKE it like that can they..it was only one payment that they took however I felt so mistreated so violated and extremely frustrated because I felt there was nothing that I can do against a big company like this. So I Turn to You.

Company Response

6/22/2022

I am reaching out in regards to a letter received from your business in regards to a complaint for Susie Tracy. I am looking to submit a response or see what I need to do to get this taken care of for the customer. Does the customer want a refund of the payment that she is saying she did not authorize or is she wanting to settle the account out?

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