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Regus Business Center complaints

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2029 Century Park East 14th Floor
Los Angeles, CA 90067 | Get Directions

(800) 633-4237

http://www.regus.com

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Total Amount in Dispute:
$459.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Regus Business Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Regus Business Center

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4/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $459.16 Amount Settled: $0.00

Customer Complaint

3/19/2024

I contacted Regus with any issues I had. Regus did not uphold its end of the transaction(s). Regus reduced performance or temporary non-performance constituted a breach of the agreement and or cancellation of service on September 13, 2021, September 14, 2021, September 16, 2021, September 17, 2021, October 5, 2021, October 18, 2021, October 22, 2021, November 8, 2021, November 18, 2021, November 19, 2021 and November 23, 2021. Regus attempted to deny access to office space. I am working with international clients. Any webinars, support or communication channels are available to overseas clients during their daytime hours. Regus's collusive behavior is a indicator that discussion fails or is not possible. Resolution Sought Correct data points on amounts and other activities like delinquency, date opened, balance, etc.

Company Response

3/25/2024

Approached directly by Leo R. IWG Legal Collection Team "Hey, good afternoon, this message for Shane. My name is Leo with Regis. We're giving a call in refer in reference to the standing balance you have with us. Please give us a call at the early convenience. My phone number is 469-257-3503. -469-257-3503. My name is Leo with Regis. Thank you."

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