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Rehab Medical, Inc complaints

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6365 Castleplace Drive
Indianapolis, IN 46250 | Get Directions

(877) 813-0205

http://www.rehabmedical.com

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Rehab Medical, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Rehab Medical, Inc

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/8/2023

My insurance purchased a electric scooter. The arm bolt broke so I taped it and put a stick holding the arm up. They will not fix it because they say that I messed with it which there is nothing but tape holding it. The wheel has got notches out of it not just out of it. They are fighting tooth and nail not to repair this told me that it had to be filed through my insurance company. This is a brand new chair it has not been neglected abused or anything. Resolution Sought Ball a dispute to get this chair fixed this is a terrible company and rehab medical should not do people like this. I have looked online and they have a horrible reputation of doing things like this and not fixing their customers items his chair is brand new less than four months old paid for by my insurance over a $3,000 chair.

7/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

7/1/2021

On Feb 28th I had a stroke, came home and had 1 after that. It was getting harder and harder trying to walk to go to the doctors' offices. Christopher from Caretenders called Rehab Medical and a sales rep Jimmy Takitch. He came out and had a doctor to talk to me on the phone. I had never seen her. I told them I needed something to get me in and out of doctors offices and to do some shopping. I was expecting a scooter type device that would be easy for me to haul to different places. We see older people using them all the time. This was all new to me and I thought someone would come here and help me with my needs. I think because, I have never had any experience in things like this they took advantage of me and sold something I cannot use. I needed a Mobility Scooter for my needs I am new to all this and after doing much research ,I came to the conclusion she is right, IF I was in wheel chair all the time the one they got for me would be good. I needed to get back and forth to the doctors office and do some shopping .It is to big to get in and out of Doctors office`s. It was not what I needed at all. I thought they were there to help me . I guess they were there to sell me the most pricey wheel chair they sold. I called them and they did not care. I thought the sales rep was there to help me. I am having a problem finding a lift and way to haul it. They should not take advantage of old people that are in need. Resolution Sought Give me what I need. I do not need a wheel Chair to use at home. I need what I asked for a way to get in and out of the Doctors offices. I feel Like I was taken advantage of.

Company Response

7/10/2021

REVISED 7/14/21:I have contacted Mr. Skaggs and this issue has been resolved to his satisfaction. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Please contact our Customer Experience Specialist at 317-813-4212 for assistance concerning this inquiry. If you would like to be contacted please email the customer's name and contact number. We do apologize for the inconvenience. Thanks.

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