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RehabPulse complaints

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8001 Terrace Avenue Suite 204
Middleton, WI 53562 | Get Directions

(877) 234-2018

http://www.rehabpulse.com

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Total Amount in Dispute:
$1,367.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against RehabPulse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against RehabPulse

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10/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,367.00 Amount Settled: $0.00

Customer Complaint

9/7/2022

I sent them approximately 4500 hundred dollars ,it's been 2 months now and I have yet to receive the other of the 2 wheelchair scooters.They owe me 13 hundred dollars or my other scooter Resolution Sought Send my scooter or refund my money. It's been 2 months and I desperately need it

10/31/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

I bought a EW-72 scooter and it needs to be fix. The key ignition has move back into it self, the scooter won't move unless the dial is on 100. I have been calling e wheels and I haven't got any response from them. I did speak to a couple of people at rehubpulse, 4 months and I am Still having problems Resolution Sought Please fix the problems so I could get back to being mobile

Company Response

12/22/2021

We are committed to fixing the issue with the product that was ordered from our organization. The necessary parts have been received by the customer. We are dispatching a technician to complete the repair. The most recent update received is that the technician should be able to complete the repair visit this week. We will continue to monitor the issue until it is completely resolved for the customer.

Customer Rebuttal

10/19/2022

I have been trying to get in touch with Rehubpulse for months and now the phone number is nonexistent and I really need my scooter to be check and I need a new battery and now I don't know what to do are where to go, HELP Help me get the scooter fix

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