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Reichard Chevrolet complaints

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575 Arlington Road
Brookville , OH 45309 | Get Directions

(937) 833-4011

http://www.reichardchevrolet.c...

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Total Amount in Dispute:
$26,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Reichard Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Reichard Chevrolet

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8/17/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $26,000.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

Bought a truck that within 1300 miles and less than 45 days found a bad transmission. They wouldn't do anything to resolve the situation. They never did inspections on the truck before being sold basically told me if I didn't ask for it they weren't going to do anything extra before sale. I'm trying to find anyway to correct this situation. Resolution Sought Take truck back refund purchase price and or roll it into a different car.

Company Response

8/5/2021

Customer purchased the vehicle 'AS-IS' and signed three different documents acknowledging so. Attached are copies of their signatures on said documents. After owning for more than a month and driving 1300+ miles, there is no telling how the vehicle was driven or anything that happened to it in that time.

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