Complaints for Reis Network in Los Angeles, CA

5777 Century Blvd. Suite 300
Los Angeles, CA 90045 | Get Directions

(310) 396-2000

http://www.wbe.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants are dissatisfied with the quality of counseling they receive. Most complain the company fails to respond to requests for assistance, information given is unreliable, or the company fails to adequately answer questions. Other complainants allege that lead information on the website is outdated or fictitious. Several customers complain of misrepresentations regarding the ease of implementing the program, and exaggerated claims concerning future earnings.

The company responds to most complaints by offering further assistance or training, but does not provide refunds citing statements on the original mailing that the cost of the course materials, education, and training are non-refundable.

Complaint Closing Statistics

0 complaints against Reis Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Reis Network complaints