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Rel Express Inc complaints

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3102 West End Avenue Unit 400
Nashville , TN 37203 | Get Directions

(615) 434-6002

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Total Amount in Dispute:
$6,642.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rel Express Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rel Express Inc

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2/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $6,642.00 Amount Settled: $0.00

Customer Complaint

1/14/2025

I hired them to haul my car from Georgia. To Florida. He was in a semi truck and car hauler. And when he got here. He lifted the middle ramp up really high and left my car in neutral It unloaded it's self came off hauler about 30 mph. Tore it up. I have estimate for $6432, I called his insurance company they said he don't haul cars. And didn't have this guy or truck insured on his policy. So they won't pay for any damages. I have before PICTs and after PICTs. Resolution Sought I want them to pay for my damages on my car.

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