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Relax Nail Spa complaints

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6515 Poplar Avenue #109
Memphis, TN 38119 | Get Directions

(901) 433-9593

http://www.relaxnailmemphis.co...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Relax Nail Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Relax Nail Spa

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7/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

6/12/2024

All of my gift cards were purchased at Relax Nail Spa on Poplar Ave. I had my nails done and tried to use one of my gift cards and I was told they no longer honor the gift cards I have due to a new owner coming in. They redirected me to the midtown location and I was told I was able to use them there. I called that location and was told I wasn't able to use them there either. The gift cards were gifted to me less than a year ago and two of them have $100 each. I would like to use my gift cards where they were purchased. Resolution Sought I would like Relax Nail Spa to honor my gift cards.

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