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Reliability Home Services complaints

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2819 North Point Blvd Suite A
Dundalk, MD 21222 | Get Directions

(443) 399-8663

https://www.reliabilityhome.co...

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Total Amount in Dispute:
$7,991.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Reliability Home Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Reliability Home Services

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8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,991.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

We hired this company because our furnace quit working it is only 2years old. When the company who put it in came out they went to our 4 foot crawl space because it is a floor furnace they found 2 feet of water so we called this plumbing co. when the company sent out a Master plumber he told us we had a leak in the water line in our front yard they by passed our line and put anew line with a pvc pipe inside another pvc pipe they never finished the job got us a home project loan thru Wells Fargo bank. When they claimed they were finished and got the money from Wells Fargo Bank the water was still coming in we told them that 2 doors down from us there was a water leak that had been going on since Thanksgiving of 2021, we went to 3 of our neighbors the one next to us had water up to the floor rafters and the others also had water in their crawl spaces this co put in a water line we didn't need in the first place they charged us all this money and refused to come out and finish the job they left 2 large holes one of which was out on our sidewalk. We still don't have any heat The house where the water was coming from was a rental owned by Sylvan homes. So the people who were renting this house didn't care they have now moved and Sylvan homes refuse to let me talk to someone there. I have filed a dispute with Wells Fargo Bankwhich was turned down and now reopened due to the plumbing co. refusing to come back out and fix leaking again from the job. Resolution Sought I would like the money put back into Wells Fargo account.

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