Complaints for Reliable Printing Solutions, Inc. in Santa Monica, CA

2230 Michigan Avenue
Santa Monica, CA 90404 | Get Directions

(424) 645-6677

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices and misrepresentation of their free trial offer. Businesses complain that the company solicits their employees by offering two printer cartridges on a 30 day free trial basis. If not satisfied with the cartridges the businesses are advised they can return the cartridges without paying. Complainants report that the company fails to provide return merchandise authorizations and instead continues shipping additional cartridges along with invoices with inflated prices. Other complainants report that company employees are rude and make harassment calls or use high pressure tactics to promote their products. Most complainants request to be removed from the company's contact list.~~The company responded to most complaints by agreeing to zero account balances pick up unwanted cartridges and remove the complainant from their customer list. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. The company failed to respond to one complaint.

Complaint Closing Statistics

0 complaints against Reliable Printing Solutions, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Reliable Printing Solutions, Inc. complaints