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Reliant Capital Solutions complaints

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670 Cross Pointe
Gahanna, OH 43230 | Get Directions

(866) 837-5096

http://reliantcapitalsolutions...

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Total Amount in Dispute:
$3,458.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Reliant Capital Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Reliant Capital Solutions

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12/7/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,458.00 Amount Settled: $0.00

Customer Complaint

11/28/2023

On November 9 I won the jackpot at the casino. The lady comes back and states to call the number at the bottom of the paperwork because they intercepted your money because you have an unpaid debt. Since that Friday was the holiday I called that Monday morning and spoke with a gentleman that informed me that I owed state taxes from the years 2007 ($800) and 2008 ($800). Remind you I file taxes every year and I've never owed any debt for state taxes. Then they added on another $1800.00 or so for interest. I called back a few times because I had no understanding of where this debt came from. I asked did they send out any letters and the reply was yes back in February 2012 when you did home daycare we called but someone said you wasn't home. Then we sent out a letter to (bogus address) and they were returned. I asked why wouldn't you send the letter to the address on my tax return the reply was an awkward silence. Caught them in so many lies it's ridiculous. Fast forward yesterday received a letter stating i still owe the same amount of the total debt which was the same amount of my winnings which was ironic. Today I call and ask what is my balance and she states the same total. So I proceed to ask her what about the money that was intercepted she states it's been pending since November 10 and it take 4 weeks to clear. I know I am being scammed. Resolution Sought Send my money back

Company Response

11/29/2023

Our response was mailed directly to the consumer.

Customer Rebuttal

12/4/2023

What exactly was mailed and when? I haven’t received anything from this company as of yet!

Company Final Response

12/6/2023

This response was mailed out 12/5/2023.

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