Complaints for Relocation Time in Van Nuys, CA

7722 Densmore Avenue
Van Nuys, CA 91406 | Get Directions

(866) 668-3508

http://www.relocationtime.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege goods were damaged, deliveries were late, items were not delivered on scheduled dates, or that estimates exceeded the amount originally quoted. One complainant paid a $100.00 deposit and states the company failed to show up on the date of the scheduled move, despite repeated calls. The company responds to the complaint concerning the deposit by stating the customer was refunded the $100 and due to various mitigating curcumstances they could not show up to perform the service and organized the move through Dynasty Movers. All other complaints are pending a response.

Complaint Closing Statistics

0 complaints against Relocation Time closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Relocation Time complaints