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REMI Home Elevators complaints

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306 West Main Street
Chattanooga, TN 37408 | Get Directions

(800) 545-6120

http://www.remihomeelevators.c...

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Total Amount in Dispute:
$19,745.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

2 complaints against REMI Home Elevators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against REMI Home Elevators

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3/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $19,745.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

Contacted Remi in May of 2023 and was transferred to work with one of their local teams in Charleston SC. To date we have not receive elevator or been given an install date. Resolution Sought We would like a full refund for the product. They have not fulfilled their contract.

1/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/1/2021

REMI has installed an elevator during a renovation of the property being fully aware that it would be used as a Bed and Breakfast. When the elevator stopped working they sent a technician who determined that the problem was caused by a faulty assembly of the electronic components. The technician removed a failed relay and made the elevator work again without it saying that he would come later to install the relay as it was essential for the safe operation of the elevator. He never came back and all my requests to have the technician come were ignored. Then hydraulics began leaking and when I called for service to fix the leak REMI refused, saying that their elevators are residential and the elevator I have is installed in the commercial building. I called another elevator company that determined that REMI installation violated the code and first it need to be corrected before any work can be done because of the liability issue. To bring the installation to the code would cost close to $3000. I agreed, but now this company change its mind and does not want to do the work. There is no other company that wants to do the work and I am stuck with the not working elevator as it stopped working again. REMI does not answer my emails and not returning my calls. Resolution Sought I need REMI to bring the installation to the building code and make the elevator operational again.

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