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Remotasks complaints

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650 Townsend Street
San Franscico, CA 94103 | Get Directions

http://www.remotasks.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Remotasks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Remotasks

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10/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

9/11/2024

I am writing to seek your assistance in resolving a payment dispute with Remotasks, a company that operates an online platform for data collection and AI training tasks. Despite fulfilling my obligations, I have not received the agreed-upon payment for my services. The details of my complaint are as follows: 1. On December 29, 2023, I received an invitation from Remotasks to participate in their SMB Data Collection Project, offering $700 for qualifying datasets. 2. I submitted a dataset meeting their criteria via their provided Google form, including my PayPal email for payment. 3. On April 13, 2024, Remotasks notified me that my dataset was accepted and payment of $700 was supposedly sent to my PayPal account. 4. Upon discovering no payment in my PayPal account, I contacted Remotasks support as instructed. 5. Remotasks informed me the payment was sent to my Remotasks account as a bonus but was blocked. They asked me to choose between receiving it via Remotasks or PayPal once unfrozen. I chose PayPal. 6. On May 10, 2024, Remotasks emailed stating they were attempting to unfreeze the funds for payment via Remotasks, or would send via PayPal if unable to do so. 7. Since then, I have sent multiple follow-up emails without receiving any response. I have made repeated attempts to contact Remotasks through their support email, but have received no response since May 10, 2024. Resolution Sought Payment of the $700 compensation owed to my PayPal account.

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