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Renault Mutual Lending Group complaints

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1348 Columbia Street #708
San Diego, CA 92101 | Get Directions

http://renault-ml-group.com

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Total Amount in Dispute:
$442.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Renault Mutual Lending Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Renault Mutual Lending Group

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7/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $442.00 Amount Settled: $0.00

Customer Complaint

7/13/2022

Was trying to get a loan and was suppose to pay 495.84 but was only able to pay 442.00 and was supposed to get the loan but tried to get me to pay more and I refused so I told them wanted a refund and got a call back that said I would receive my refund around July 3 and still not received it so that is why I am contacting you again on this because no response from the first complaint DISCLOSURE STATEMENT LOAN INFORMATION Loan Amount: $ 5,000.00 USD Approval Date: May, 19, 2022 Serial Number: 6738900 COLLATERAL PAYMENT AMOUNT: $ 495.84 USD Resolution Sought Get me my refund

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