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RenoLoan Firm complaints

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1667 K Street NW
Washington, DC 20006 | Get Directions

(202) 649-0212

http://renoloanfirm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against RenoLoan Firm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RenoLoan Firm

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8/28/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

Scott Benjamìn with Reno Loan Firmsaid that oncè I paid the origìnation feeof $850.00 , I would get my $15,000 loan through wire transfer to my Bank of America checking accoùnt. However, once I paid the $850.00 he and Reno Loan Firm just kept asking me to pay Scott Benjamin more money, ssuch as $500.00, $1,000, $1,600. I need this money to lìve on. I told Scott and I think I told Reno Loam Firm, but they don't seem to care. Resolution Sought Wire tranfer the $15,000 to my Bank of Amèriçà chècking account.

Company Response

8/15/2022

We concluded that you should pay a $1500 and get the loan and since then never heard from you again.

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