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Rent-A-Center complaints

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5501 Headquarters Drive
Plano, TX 75024 | Get Directions

(800) 665-5510

http://www.rentacenter.com

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Total Amount in Dispute:
$40,171.00

Total Amount Settled:
$269.00

Complaint Experience

96%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

55 complaints against Rent-A-Center closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
17	Agreed to make an adjustment
0	Refusing to make an adjustment
33	Refuse to adjust, relying on terms of agreement
1	Unanswered

55 complaints against Rent-A-Center

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1/20/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $325.00 Amount Settled: $0.00

Customer Complaint

1/15/2026

Don't have the things that they are claiming that I bought but someone else says that they were finishing the payment. They have the things those said items and don't know where they are. Don't have money to pay whatever they are accusing me of. Resolution Sought Stop calling me, stop harassing me, stop sending things to my address, also to talk to someone named Austin Martin Montana about the items that they want and for him to return them or pay them the money since he has them and I don't cause I don't have them and I don't have money and I never got them anything from them at all.

Company Response

1/19/2026

We appreciate the opportunity to address this matter. Ms. Schmidt solely entered into a Rental-Purchase Agreement ("Agreement") for a MacBook Air and it is her responsibility to make payments or return the property. Pursuant to the Agreement, "You are responsible for the fair market value of the property, if and as of the time, it is lost, stolen, damaged or destroyed." Should Ms. Schmidt have any further concerns she may contact her local Rent-A-Center store. Given the facts as stated, we consider this matter closed. Respectfully, Rent-A-Center

Customer Rebuttal

1/19/2026

I will make a payment when I get my next paycheck on the 13th of next month because I’m having financial problems right now.

12/30/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $218.00 Amount Settled: $0.00

Customer Complaint

12/4/2025

I did Not agree for them to take money out of my checking account, I said I will come in person and pay. The couches and TV I picked out was supposed to be new , but were used and are changing more for used then New items. They argued said I gave permission to get money from my account, but I have not gave permission. I'm native American and Carry the last name Martinez but I'm a Red Feather of the Oglala Sioux tribe in South Dakota USA. Resolution Sought Why we pay so much for used products, and why they can take money out of my account with out my permission.

Company Response

12/17/2025

We appreciate the opportunity to address this matter. Our records indicate Mr. Molbay was previously enrolled in automatic payments ("autopay"); however, he is not currently enrolled. We confirm that the rental-purchase agreement clearly disclosed that the leased property was in used condition, and the price reflects the cost of used merchandise. Should Mr. Martinez have additional questions or would like further clarification, we encourage him to contact his local Rent-A-Center store. Given the facts stated, we consider this matter closed. Sincerely, Rent-A-Center

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