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Rent-A-Plumber, Inc. complaints

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8944 Hickory Lane
Newburgh, IN 47630-2379 | Get Directions

(812) 490-7411

http://rentaplumberinc.com

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Total Amount in Dispute:
$178.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rent-A-Plumber, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rent-A-Plumber, Inc.

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7/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $178.00 Amount Settled: $0.00

Customer Complaint

6/30/2021

I hired Jeffrey Oglesby to snake my pipes leading to my well. He came did his thing and left. I'm on disability and get a monthly check, he agreed to take my banking information and collect on the 3rd. The next day poop was coming out of the drain he said he cleaned, I called him and he said he didn't know when he could come back, I told him it couldn't wait he said then get someone else. So I did it cost me 320.00 and the new Plummer showed me the roots he pulled out, so I called the first guy back and told him I wasn't paying him, he called me back and said f#*k you! then hung up. He then went to Circle K on hwy41 near the airport and spent $56 out of my checking acct. That was all the money I had to make it on, he took it without my approval Resolution Sought Give me my money back and go to jail for credit card fraud and theft

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