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Rent A Wreck complaints

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174 West Lincoln Avenue Suite 652
Anaheim, CA 92805 | Get Directions

(888) 591-9813

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Total Amount in Dispute:
$1,781.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Rent A Wreck closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Rent A Wreck

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12/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $169.26 Amount Settled: $0.00

Customer Complaint

11/14/2024

They made me sign to agree to their service and terms with out notifying me of undisclosed extra charges. They had told me that I had to sign and the price appeared to be more expensive when paying was that there was a large chuncho that was a security deposit. Once noticed on credit card statement that the amount was still very much higher than what was quoted to me. I called customer service and they claimed the extra charges where for extra insurance this was not what i understood I was signing. There was no description nor information that extra charges would be added on the little screen they had. I was told I had to agree to have the rental car at the time. They claimed I should have disputed the charges with in 4 days while I was on vacation and unknowing that those charges would not be refunded. Resolution Sought I would like a refund.

7/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

6/20/2024

Rented a car from Ace 5/28/24 - my brother passed away that day - I told worker that I did not need the extra insurance- I had conversation with my insurance co about coverage and I am fully covered rental cars - I was charged the insurance - told that based on reading lips on the taped convo I wanted the insurance - management did not listen to conversation - the brakes squealed- the interior was stained and filthy with crumbs - when mentioned to Marshall at Ace / he stated maybe rep did not have enough time to fully look over vehicle - I was charged a different price than what 3rd party stated / at this point I had to take the car due to my brother being taken off life support that night - I want my full amount refunded Resolution Sought My full amount refunded - the conversation listened to.

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