Complaints for Rent Cal in Huntington Beach, CA

19744 Beach Blvd. PMB 422
Huntington Beach, CA 92648-2988 | Get Directions

(714) 964-3636

http://www.ca4rent.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege property listings the company provides are already rented, incomplete, or fail to meet the customers specifications onrice, size or location. Other clients complain that property owners on lists are not affiliated with this company or did not give permission to list their rentals. Some complainants allege they request homes to rent, and receive apartment listings. Others claim the company fails to provide at least three rentals meeting specifications within five days as contractually obligated. The company responds to some complaints by providing full or partial refunds. In some cases, the company offers explanations of their policies on refunds. Many complaints are unanswered.

Complaint Closing Statistics

0 complaints against Rent Cal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Rent Cal complaints