Complaints for Rent Pro in Anaheim, CA - 13039628

2300 East Katella Suite 175
Anaheim, CA 92806 | Get Directions

(909) 445-1040

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning available rentals and the information sources used to compile rental lists. Some customers complain listings of homes contained inadequate information, rental properties were not located in areas specified by customers, or did not otherwise meet the customer's specifications. Other complaints allege the company denied refund requests after following the 90 day money back guarantee. The company responded to one complaint by denying the refund request based on the customer's failure to actively pursue a property within the 90 day period. This complaint was closed as disputed. The customer contends calls were made to the company for listings according to their policy. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Rent Pro closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Rent Pro complaints