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RentalCity complaints

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1535 Industrial Road
Dyersburg , TN 38024 | Get Directions

(731) 285-5561

http://www.rentalcitypm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against RentalCity closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against RentalCity

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2/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/30/2023

Failure to do due diligence maintenance at 100 Hall St. Apt. B Newbern, TN Handrails not properly installed cracked windows no handrails at back of residence failure to mail requests of monthly rent payments. Resolution Sought Do repairs at 100 Hall St. Apt. B Newbern, TN.

2/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/25/2023

I have had request for damages in my apartment since November 11,2022. My tub has a huge hole in the bottom. When it rain my ceiling leaks in the loving room and bathroom. My sewer line is backed up . My heat is out . Every time I call the lady Angel tells me they are in a meeting or the person I need is on vacation. They will not give me corporate number or let me talk to someone in the office. Resolution Sought Fix all the damages. This apartment is not live-able !

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