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RentCafe complaints

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430 South Fairview Avenue
Santa Barbara, CA 93117 | Get Directions

(855) 736-8223

http://www.rentcafe.com

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against RentCafe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against RentCafe

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8/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

7/12/2022

Trying to rent an apartment and filling out application which looks the same as every other one and giving private information. Three applications at 30.00 each. Called number to check what the hold up was and phone rang and rang and generic answer machine not stating business name. Be aware of these sites. Resolution Sought I want my money back. If Rent Cafe is a legitimate site they need to know who the applications are going to.

12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

Rentcafe.com has violated mine and several other people's privacy rights but allowing other customers to access my personal information as well as my kids. I recently used this website to find an low income housing and found that my portal has someone's else's personal information docs Resolution Sought I'm not sure what I can do about this issue but it needs to be reviewed and resolved asap

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