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RENU Property Management complaints

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2325 Pointe Parkway Suite 250
Carmel, IN 46032 | Get Directions

(800) 252-2820

http://www.renupropmgt.com

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Total Amount in Dispute:
$1,695.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against RENU Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RENU Property Management

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4/18/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,695.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

For starters, there's no one to talk to over the phone. EVERYTHING has to be handled via email. Secondly they took majority of my security deposit for made up charges they came up with. WHO charge for batteries and lightbulbs? That's ridiculous and things like that should be replaced anyway when a tenant moves out. I turned in a 30 day notice and they still charged me for my move out day that THEY GAVE me and took it out my deposit. The entire company is a rip off and I would never rent a home through them again! My experience was horrible! Resolution Sought Refund my deposit back

Company Response

4/8/2024

We apologize that this has been your experience with us so far. We welcome your feedback as we are always looking for ways to improve the resident experience. If you would like to dispute your move out charges, please email proof of incorrect charges to residentmoveout@renumgt.com.

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