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Reolink complaints

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13668 Valley Unit C1
City, CA 91746 | Get Directions

(888) 889-5155

https://reolink.com/us/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Reolink closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Reolink

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2/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/14/2025

I purchased a security camera directly from Reolink's website in November 2023. I immediately registered the unit on Reolinks website. They advertised a two year warranty. On December 31st I filed a warranty request on their website, and company is not honoring their warranty. Instead they keep asking the same questions over and over. I provided proof the camera is dead and they keep giving me the run around instead of replacing the camera. Proof of purchase Order #2997935 purchased 11/23/24 Exhaustive troubleshooting done that provides sufficient proof the product is defective. - tried charging on usb cable to wall outlet for 5 days. Tried with solar panel for 8 days. There is no physical damage and it was used correctly. This unit is dead. Resolution Sought Replace the camera as stated in their warranty.

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