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Repair Ventures, LLC complaints

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222 South Riverside Plaza, Suite 950
Chicago, IL 60606 | Get Directions

(888) 654-8348

http://www.olive.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Repair Ventures, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Repair Ventures, LLC

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2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

I bought an extended warranty from Olive.com in June 2021 to cover the power train of my 2013 Chevy Cruze. At the beginning of January I lost a lot of anti freeze- no leaks. It was the head gasket with a warped head. I called Olive- had my mechanic call them to give report. They sent out an inspector who turned in his report they denied claim. A third party came in. Told mechanic this should by all means be covered. Turned in report- they still denied it. Claimed I " let" it overheat. It never overheated- ever. I called them as did the mechanic- again. Now the question was " what PART" failed? Um..the engine? The head gasket? Nope..what caused THOSE to fail? Became clear this was going to go down the line..a chain of failure..until it was something they didn't cover. Which is actually everything... as in they cover nothing. They have a clause where you can't even sue them! Anyway.. a month later. Told shop to just fix it. This is wrong. I bought this insurance because the initial header said the engine and transmission would be covered if it failed. They are a fraud. They seem to even hide reviews online. I bought the plan because the reviews looked good. This scam is costing people thousands in repairs that they were told would be covered . Look online. It states they cover cylinder heads. Cylinder heads are replaced for two reasons. Manufacturing issues (nope..its a used car) and WARPAGE!. Please see if you can do something about this. Thank you Resolution Sought Pay this claim or give me $950..the amount I paid for their worthless, fraudulent policy.

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