Complaints for Repair Ventures, LLC in Chicago, IL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Repair Ventures, LLC

Sort by

6/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

4/18/2024

Signed a 3 year complete car care policy with Oluve.com with 1 month left on my policy my check engine light came on took it to mechanic here in Santa cruz no repairpal close to me,they checked it out and found that rodents ate thru the wires made with a soy product we called Olive and they said there was a problem with my account, it took almost 12 days to fix so I could start a claim ,my car sat the whole time when they fixed my account I was rodent damage is not covered but no where in the policy shows that its not also they sent a copy of policy with different signatures than the original policy one other problem is my window switch on drivers side would not operate pass side that claim they under cut my mechanics quote Resolution Sought Pay for repairs minus deductible and finish out my contract til may 20th like I paid them to do,also put it in writing specifically about rodent damage so others won't have a problem with their interpretation of coverage

Company Response

5/22/2024

This letter is in response to the complaint submitted by Mr. Lewis, BCA Case. Please be advised, TriStar Indemnity, LLC dba Repair Ventures Insurance Solutions ("Olive") sells mechanical breakdown insurance to California consumers for their automobiles. Olive is not the coverage administrator of the policy and does not therefore review, grant, or deny claims, or have any role with respect to the payment of claims. Our records indicate that Mr. Lewis purchased a mechanical breakdown insurance policy ("Policy") from Olive on May 20, 2024 for his 2013 Ford Mustang. At the time of purchase, a down payment of $77.58 was collected from Mr. Lewis. Enclosed are copies of Mr. Lewis' Declaration Page, Mechanical Breakdown Insurance Policy Terms & Conditions ("T&C"), and the Olive Payment Plan Agreement for the Policy. It is our understanding from the coverage administrator QBE Administration Services, Inc. ("QBE"), the company that has the contractual obligation to adjudicate and pay valid claims under the terms of the Policy, that they received a call regarding a claim under the Policy on May 4, 2024. Due to a technical error in their system, they were unable to generate a claim at that time, of which Mr. Lewis was informed. Per QBE, the error was corrected at the end of business day on May 9, 2024, and a claim was filed under the Policy on May 10, 2024. It is also our understanding from QBE that Mr. Lewis' repair facility indicated that his vehicle's right front window was sticking halfway down, the check engine light was on, and the fuel gage was erratic. Per QBE, the repair facility initially reported that the cause of the failure was rodents chewing through the wire harness. The repair facility then clarified that that the window switch was on a different circuit and not a result of rodent damage. QBE has indicated that the claim for the repair for the window was approved on May 11, 2024 in the amount of $24.99. Per QBE, the rodent damage to Mr. Lewis' vehicle was not a mechanical breakdown covered under the terms of the Policy because it was not the result of "defects in materials or workmanship or caused by wear and tear covered by this Policy" but rather the result of an external force (See Mr. Lewis' T&C, Definitions, sec. 9, pg. 2; Exclusions, sec. 6, pg. 7). As a result, QBE denied the claim for repairs resulting from rodent damage. For any further questions or concerns regarding the claim determination, please contact QBE directly at (800)773-9980. Sincerely, The Olive Team

Customer Rebuttal

5/22/2024

This goes to show just how bad this company is, I did not purchase the policy in 2024 but I see where you are misinformed because you sent me a copy of my policy and changed the date on it if you want I have my original copy with the correct date and signatures on it,and at that time QBE WAS NOT the repair facility it is repair ventures also it took over 1 week to find/locate my policy after I called every day it wasn't until I filed a review of Olive, and repair ventures that my policy reappeared in the system and that is how I received the false contract you are referring to

Company Final Response

5/31/2024

Our records indicate that Mr. Lewis' original policy documents were emailed to him on the date of purchase. As was previously stated in our response, there was a technical issue with the system used by QBE Administration Services, Inc. ("QBE") when Mr. Lewis initially contacted our offices to file his claim. Mr. Lewis initially contacted our offices on April 4, 2024. On the same day, Olive re-sent the policy documents for Mr. Lewis' mechanical breakdown insurance policy ("Policy") to him at his request so that he could review his coverage. It appears this caused the Olive Payment Plan Agreement for the Policy to be re-generated in our system. This did not change the terms and conditions of the Policy nor the coverage policy term. Enclosed are copies of Mr. Lewis' Declaration Page, Mechanical Breakdown Insurance Policy Terms & Conditions ("T&C"), and the Original Olive Payment Plan Agreement for the Policy. Please note that Mr. Lewis' complaint with the BCA appears to have been opened after the technical issue was resolved and after his claim was denied by QBE.

2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

I bought an extended warranty from Olive.com in June 2021 to cover the power train of my 2013 Chevy Cruze. At the beginning of January I lost a lot of anti freeze- no leaks. It was the head gasket with a warped head. I called Olive- had my mechanic call them to give report. They sent out an inspector who turned in his report they denied claim. A third party came in. Told mechanic this should by all means be covered. Turned in report- they still denied it. Claimed I " let" it overheat. It never overheated- ever. I called them as did the mechanic- again. Now the question was " what PART" failed? Um..the engine? The head gasket? Nope..what caused THOSE to fail? Became clear this was going to go down the line..a chain of failure..until it was something they didn't cover. Which is actually everything... as in they cover nothing. They have a clause where you can't even sue them! Anyway.. a month later. Told shop to just fix it. This is wrong. I bought this insurance because the initial header said the engine and transmission would be covered if it failed. They are a fraud. They seem to even hide reviews online. I bought the plan because the reviews looked good. This scam is costing people thousands in repairs that they were told would be covered . Look online. It states they cover cylinder heads. Cylinder heads are replaced for two reasons. Manufacturing issues (nope..its a used car) and WARPAGE!. Please see if you can do something about this. Thank you Resolution Sought Pay this claim or give me $950..the amount I paid for their worthless, fraudulent policy.

Complaints and Resolutions

Repair Ventures, LLC complaints