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Repipe Specialists of Oregon complaints

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818 SW 3rd Avenue #1118
Portland, OR 97204 | Get Directions

(503) 832-4301

http://www.portland.repipe.com

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Total Amount in Dispute:
$110.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Repipe Specialists of Oregon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Repipe Specialists of Oregon

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9/25/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

8/4/2023

I was charged 110 dollars for them to fix a leak I reported to them for 2 months after they repaired my plumbing. They said the leak was my fault because of the contract. I did not experience any leak under my sink until they came to work on the re-pipe and it leaks off and on for 2 months and also they made it feel as if it was my fault and also did some water damage. Resolution Sought Refund the 110 dollars.

Company Response

9/13/2023

Company states; We received the complaint in our corporate office in Burbank, CA on 9/11. I have attached the customer's contract, (upon request) a change order authorized by customer the walkthrough checklists as signed by customer and the write up from the shop regarding the extra work they did for the customer. What the customer received was not part of our contract and the shop did several things, not per contract at no charge to customer. What the customer was charged for was a repair of the dishwasher connection under the sink clamp which was broken & rusted. Our shop replaced the hose clamp at the dishwasher & tested it. There is a photo also attached to the shop write-up. Customer will not be receiving any sort of refund as this was not part of the contract.

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