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Reprise Financial complaints

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PO Box 9585
Coppell, TX 75019 | Get Directions

(877) 505-6780

http://reprisefinancial.com

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Total Amount in Dispute:
$5,330.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Reprise Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Reprise Financial

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7/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,781.03 Amount Settled: $0.00

Customer Complaint

6/10/2025

Every payment I have sent in to them since June 3rd 2024 has all went to interest and none to the balance. I opened this account Oct 23, 2023. And the only amount that has went to the principal is $240.. I ask them to send me a copy of my payment history to know we're my monies we're going. And about six every month. And the report is so small you need a magnify glass to view it. Resolution Sought I would like to know why my balance has changed not changed since June 3rd 2023. And why they keep sending me the same statement reflecting no change

7/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $190.00 Amount Settled: $0.00

Customer Complaint

5/24/2024

I paid Reprise Financial twice, they didn't tell me that they had already drafted from my account. They told me that in order to get it back i need to send copies of my bank statement and ID. I think the card that it came off of do I told them that I would turn it over to my bank. My Bank say they refuse to send it back, but they will send them a letter.. I told them that that was my Bill money, I have other debt that i had to pay with that money. This have been 8 working days ago today. Resolution Sought Have them to refund my money the same way they took it out. They had no problem. Times are too hard for this Crookedness.

Company Response

6/25/2024

WebBank is the credit issuer for the WebBank/Reprise branded credit products, serviced by Reprise Financial. In your complaint, you state you paid twice and would like a refund. Thank you for providing us with the opportunity to respond. We have researched the matter and respond as follows. A refund was processed on 5/29/2024 in the amount of $182.29, this amount should have been received within 1-2 business days of the date processed by your bank. We trust this letter explains and resolves this matter.

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