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Repti Zoo complaints

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1385 Coral Way Ph 403
Miami, FL 33145 | Get Directions

(213) 461-4307

https://reptizoo.store/

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Total Amount in Dispute:
$388.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Repti Zoo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Repti Zoo

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3/27/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $388.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

The company sent me a turtle tank with missing parts . After several days of them not responding they said they we're on vacation. I was told I cant get a refund that they would send the part but After several back and fourth emails they told me that the warehouse workers would be on vacation for 25 days.. I tried to forget about it and tried to use the tank..I found out that they sent me the wrong tank bottom...I have not heard back from them since 2 weeks so far. Resolution Sought To return the tank and get a refund so I can buy a different tank.

Company Response

3/27/2024

Per Consumer: The part that was needed was on the tank already. After finally sending me a video showing that you had to be snap it off. And that was the frame piece that I was looking for. All they had to do was send that video in the first place, and this whole thing could've been avoided..I did it and put the tank together.

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