Complaints for Reptile Depot in Chatsworth, CA

10120 Topanga Canyon Blvd.
Chatsworth, CA 91311 | Get Directions

(818) 576-1508

http://www.reptiledepot.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege; receipt of sick or dead reptiles, late delivery, failure to receive merchandise, and incomplete orders or damaged merchandise. Most customers complain of customer services issues and that they were unable to receive refunds or replacements despite receiving promises to the contrary. The company responds to a few complaints by providing refunds/credits or shipping merchandise. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Reptile Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Reptile Depot complaints