Complaints for Republic Finance, LLC in Baton Rouge, LA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Republic Finance, LLC

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1/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

Appling for a loan that turned out to be 16,214 28 I was paid down to 9,180 and told that my payments would be 345 amount from 340 that I was paying, now how do I owe $6000 more on 9,180. Resolution Sought I didn't understand the terms of the loan before I signed paper work, nor precedent to any loan or credit transaction.

Company Response

12/21/2023

Dear BCA Complaint Department: Thank you for your correspondence dated December 20, 2023. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to Complaint. As requested by the BCA guidelines, I have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." The Consumer filed a complaint with a federal regulator, the Consumer Financial Protection Bureau ("CFPB"), regarding the same matter on December 18, 2023, which is substantially the same as this complaint that she filed with the BCA. Republic Finance is in the process of an investigation and will respond to that complaint with the CFPB upon completion of the investigation. The Consumer will receive a notification from the federal regulator when the company response is submitted by Republic Finance. If you have any questions or additional information, please feel free to contact me. Sincerely, Chad Green Compliance Supervisor

Customer Rebuttal

12/26/2023

Hello,I have not received any response from republic finance yet,still waiting for a response from them

Company Final Response

1/2/2024

Dear BCA Complaint Department: Republic Finance can confirm that a final response was submitted to the Consumer Financial Protection Bureau ("CFPB") on December 29, 2023. The Consumer can go read the final response of the investigation completed by Republic Finance to the CFPB. We have nothing further to provide for this matter and consider this matter resolved.

6/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,496.46 Amount Settled: $0.00

Customer Complaint

6/9/2022

I get a loan, $3496.46, Finance charge $1507.54, Administrative Fee, $100. Total paid with 36 payments at $139, $5004.00. I will pay this loan off in 18 months or less and they still is charging me as if I took the 36 months. Half the time should save you some financing fees. And the financing percent is more. Why? And how did they get the amount? It stated you maybe entitled to refund of part of finance charge. Resolution Sought Why? And how did they get the amount? It stated you maybe entitled to refund of part of finance charge.

Company Response

6/13/2022

Dear BCA Complaint Department: Thank you for your correspondence dated June 9, 2022. It is our goal at Republic Finance, LLC ("Republic Finance") to provide excellent customer service and we welcome the opportunity to address the concerns of our customers. Please allow this to serve as Republic Finance's response to Complaint. As requested by the BCA guidelines, I have left all personal identifying information, including the consumer's name, out of this response. Instead, we refer to the consumer as "the Consumer." The Consumer filed a complaint with a state regulator, the Texas Office of Consumer Credit Commissioner ("TX OCCC"), regarding the same matter on May 23, 2022, which is substantially the same as this complaint that she filed with the BCA. Republic Finance completed its investigation of and responded to that complaint with the TX OCCC on June 3, 2022, regarding the resolution reached with the Consumer. The Consumer can reach out to this state regulator to request the company response. If you have any questions or additional information, please feel free to contact me. Sincerely, Chad Green Compliance Supervisor

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