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Republic Services complaints

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234 Highway 84
Grove Hill, AL 36451 | Get Directions

(800) 345-5028

https://www.republicservices.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Republic Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Republic Services

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3/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/14/2023

I own a deer processing business and have aquired a 2 yard dumpster for disposal of the waste from the deer along with my household trash. the dumpster has not been dumped in over two weeks I called 7 different times to have this matter resolved and was always told it will be dumped tomorrow I have costumers bringing in deer to be processed and picking up their processed meat smelling the awful odor flowing from this two week old decaying meat inside of it here I am Monday and am being told it will be in the morning once again Resolution Sought Dump the dumpster every Friday as they are supposed to that's why I pay 70.00 a month

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