Complaints for Rescue Debt, Inc. in Costa Mesa, CA

1011 Brioso Suite 101
Costa Mesa, CA 92627 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company fails to fulfill services as agreed. Specifically, complainants allege the company collects monthly fees to provide debt negotiation services, however, debts are not settled, collection efforts from creditors continue, and some complainants allege they are forced to seek legal assistance or file bankruptcy due to the company’s failure to provide services. Complaints also allege poor customer service, inquiries about the status of their accounts are not provided, phone calls are not returned, and refund requests are not honored.

The company responds to some complaints by explaining what work was performed on the customer’s account, stating creditors are contacted and negotiations for debts were reached with creditors, but in some instances the client refused the offers. In other cases the company gives information on debts settled, issues partial refunds, or offers to continue services.

Complaint Closing Statistics

0 complaints against Rescue Debt, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Rescue Debt, Inc. complaints