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Residential Concrete Services complaints

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4239 Butterfly # D
Von Ormy, TX 78073-5345 | Get Directions

(210) 489-9938

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Residential Concrete Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Residential Concrete Services

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5/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

4/19/2022

The guy came out and was acting very professional he talked to me like he sound like he know what he was doing I can handle doing a job that didn't come out good at all my driveway and Patio are warped and cracked within the first 6 months of the job I've been calling them to come by and check the way that job turned out and they have not responded to me he was also supposed to cut the curb and didn't even come back and finish the job. Resolution Sought I I would like for them to come and fix my driveway and Patio if not I'm when I get reimbursed my money.

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