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Residents First Property Management Corp. complaints

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PO Box 871
Pelham, NH 03076 | Get Directions

(603) 663-9715

https://residentsfirstpm.com/

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Residents First Property Management Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Residents First Property Management Corp.

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10/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

9/5/2024

Refuses to give keys when your lease states they are to be given. Over 20 emails in a month threating fees and nee policy changes that are not in lease. Threats to tow vehicle if I dont get a parking pass even tho lease states I can park in my num ered spot. This is an apartment building and all of the stairs are wobbly and unsafe to walk up and down but the landlords still have done nothing. The Maintaince man came through with a power washer and destroyed my front patio chairs. This is what the 100 for. I jist bought them in May 2024. Had to completely throw away the cushions and there are cut on the chairs from the pressure washer being too close and cutting it. They have given several notices that are less than 24 hrs to come inside the apartment. There are 2 grills installed by the office with no safety features whatsoever and the kids keep playing with it. Also I have complained about the lawn mower who keeps covering our front porches with grass without cleaning them off. I did this for three weeks in a row. They retaliated by not having our grass cut for three weeks and this is when they came through with the power washer and destroyed my patio furniture. So I complained about that and this week the lawnmower comes thru and parked his truck in the grass right in front of my apartment so I couldn't take my children outside to play ( noon on a saturday) I complained about this and no answer. Everytime I ask for keys I get ignored. Resolution Sought Reimburse me for my patio furniture and for the headache of having to deal with lanlords to constantly break the lease and make living here unbearable and unsafe for my children.

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