Find a reputable business?

Complaints and Resolutions

ResortCom International complaints

Read Complaints File Complaint View Full Report

6850 Bermuda Road
Las Vegas, NV 89119 | Get Directions

(619) 683-2470

http://corporate.resortcom.com

Please contact us for our current hours and locations.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,900.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

2 complaints against ResortCom International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against ResortCom International

Sort by

9/25/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,900.00 Amount Settled: $0.00

Customer Complaint

8/30/2023

I have sent emails and complaints. I have let this company know that I will NOT be paying for a bad product nor bad customer service...both of this company provides. Resolution Sought Cancellation. We just want out. We will NEVER trust this company again.

Company Response

9/13/2023

The consumer has a contractual obligation due under the terms and conditions of the contract in which they executed. They purchased the membership around July 31,2021, then went through an account activation process and confirmed the purchase which occurred weeks later on or around Aug 10, 2021. Member has personally banked unutilized time on the account, and they have used the membership in the Resorts in Dec 2022. We have not received any complaints about the service consumer have received at the resort they visited, we tried to contact consumer so that they can bring the membership current and they can use again the membership which under terms and conditions is purchased for 50 years, however we have not received any response positive from the consumer, at this time the cancellation period has passed under the terms of agreement. The company is willing to reach an agreement with the consumer so that they can continue to take advantage of the membership. Best regards!

2/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

12/8/2022

We have sent multiple emails to TAFER resorts (formerly the Villa Group of timeshares) and they don't even answer us. Please assist us in opening dialogue with this skeezy company. They shouldn't even be allowed to do business in the US if our nations regulatory agencies don't even have the ability to regulate how much they are lying and deceiving Americans and Resortcom should be embarrassed and ashamed that they are allowing it. Resolution Sought Full refund and that TAFER resorts (Resortcom) NOT be able to business with US visitors.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile