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Respironics Inc complaints

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1001 Murry Ridge Lane
Murrysville, PA 15668-8550 | Get Directions

(724) 733-0200

http://www.usa.philips.com/hea...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Respironics Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Respironics Inc

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12/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/6/2021

Received email from Medicare end of August on recall on Philips CPAP (#20210827013242) We have called a number of times only to be the recall was so massive they couldn't say when it would be replaced was suppose to get letter never did. Also tried Verus can not provide information Philips 877-907-7508. Verus 1-800-487-5566 these machines are very important to the user but seems theres no hurry to replace Resolution Sought I want q replacement for machine that cant be used at n charge should not have to wait this ling for equipment that is so important to so many people

12/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

Philips Reperonics had issued a recall on its' Dream Stattion BPAPs due to the potentia; health hazard caused by material in construction of the medical device. Philips sent me a replacement device as set forth in its recall. However, the machine I got lacked an appropriate modem, which makes it useless. Until I get the proper modem, I am forced to use my old machine, presenting a hazard to my health. I have been calling Philips for a month, identifying the problem and asking for resolution. To date, I have gotten no response from Philips. Resolution Sought I would like them to supply me with the appropriate medem for the replacement machine so that I can use it.

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