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Rest Inn Montgomery, Al complaints

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1051 Eastern Blvd.
Montgomery, AL 36117 | Get Directions

(334) 277-6748

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rest Inn Montgomery, Al closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rest Inn Montgomery, Al

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10/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

I rented an room for 7 days attached are the pictures of uncleanness and 7 sanitation Condition to include the bed walls for alarm fire wise in Smoking. Smoking wrong complain several timenhancement does anything, plus requested refunds for two days stay and what were Exercise with bad intentions $200.00 says To be credited and were not but Subtracted from pen air federal credit union and on going bad faith works towards me veteran class independent and self supported...since there actions were out of Malice to retrieve more money not cause for I requested criminal actions and investigation..plus full refunds. Resolution Sought Full refunds and reviews history thereto. Refer refused any other for playing not wanted and pay to sexual services not asked of me.

Company Response

9/29/2023

Company states: I apologize for the late reply. The guest had stayed for 2 days. Had gave $200.00 refund back on card. Usually if guest let us know about the situation first, we would have gave them full refund. Weekly rates is discounted rate. If any guest checks out earlier than 7 days, we do charge guest regular rate. That is the reason guest rate was $100.00 for 2 nights. Also, my question is why problem AFTER 2 days and not on 1st day or 2nd day?

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